Ana Paula Novaes
Hi! I'm Ana Paula Novaes, and I'm seeking for a Process Analyst (Quality & Compliance) position
Ana Paula Novaes is a Process Analyst at OnSet Services and Consulting. She's in charge of reviewing of infrastructure documentation at Johnson & Johnson industries. Ana's goal is to find professional challenges in the IT area, focusing on Quality and Compliance processes. She has three years experience in Quality Assurance (review and consolidation of documents and processes).
Ana Paula Novaes's Background
Ana Paula Novaes's Experience
Process Analyst at OnSet ICT Services and Consulting
January 2010 - December 2012 | São José dos Campos
- Review and consolidation of documents;
- Mapping of processes;
- Ensure the compliance of the processes according to standards;
- Focal point in the qualification and validation of methodology for documentation of systems and infrastructure devices.
Trainee - Support Analyst at OnSet ICT Services and Consulting
September 2008 - January 2010 | São José dos Campos
Monitoring and 1st level support of infrastructure devices (network and servers) at Johnson & Johnson.
Intern at Johnson & Johnson Brasil
January 2008 - July 2008 | São José dos Campos
Intern at Information Technology area, working with Project Management.
Technical Support Analyst at Stefanini IT Solutions
September 2007 - January 2008 | São José dos Campos
1st level support, local and remote, to computers and applications at Petrobras.
Technical Support Analyst at Sonda Procwork
May 2006 - August 2007 | São José dos Campos
1st level remote support, to computers and applications at Embraer
Ana Paula Novaes's Education
2006 – 2009
Centro de Educação Profissional Hélio Augusto de Souza
2005 – 2005
Concentration: Business Management
Ana Paula Novaes's Interests & Activities
Process Analysis, Auditing, Quality Assurance, ITIL