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Ana Paula Novaes

Hi! I'm Ana Paula Novaes, and I'm seeking for a Process Analyst (Quality & Compliance) position

Ana Paula Novaes is a Process Analyst at OnSet Services and Consulting. She's in charge of reviewing of infrastructure documentation at Johnson & Johnson industries. Ana's goal is to find professional challenges in the IT area, focusing on Quality and Compliance processes. She has three years experience in Quality Assurance (review and consolidation of documents and processes).

Ana Paula Novaes's Background

Ana Paula Novaes's Experience

Process Analyst at OnSet ICT Services and Consulting

January 2010 - December 2012 | São José dos Campos

Main responsibilities: - Review and consolidation of documents; - Mapping of processes; - Ensure the compliance of the processes according to standards; - Focal point in the qualification and validation of methodology for documentation of systems and infrastructure devices.

Trainee - Support Analyst at OnSet ICT Services and Consulting

September 2008 - January 2010 | São José dos Campos

Monitoring and 1st level support of infrastructure devices (network and servers) at Johnson & Johnson.

Intern at Johnson & Johnson Brasil

January 2008 - July 2008 | São José dos Campos

Intern at Information Technology area, working with Project Management.

Technical Support Analyst at Stefanini IT Solutions

September 2007 - January 2008 | São José dos Campos

1st level support, local and remote, to computers and applications at Petrobras.

Technical Support Analyst at Sonda Procwork

May 2006 - August 2007 | São José dos Campos

1st level remote support, to computers and applications at Embraer

Ana Paula Novaes's Education

Universidade Paulista

2006 – 2009

Barchelor Degree

Centro de Educação Profissional Hélio Augusto de Souza

2005 – 2005

Technical Degree

Concentration: Business Management

Ana Paula Novaes's Interests & Activities

Process Analysis, Auditing, Quality Assurance, ITIL

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